Lets Spain Terms & Conditions – updated 01/04/2019
Introduction
www.lets-spain.com is part of the Find Group of companies registered in England & Wales under company number (099487191)
lets-spain provides a website through which owners or rental managers can advertise holiday homes for rent, and through which users can view, search, make an enquiry or a booking on lets-spain.com
lets-spain is not the owner or rental manager of any of the holiday homes on lets-spain and act therefore only as an intermediary. All booking contracts are agreed between the Owner and the Guest.
Terms and conditions for using lets-spain
1. Personal use
lets-spain can only be used to view, read, search, book and enquire about holiday rental homes listed on lets-spain, with the purpose of renting a holiday home via lets-spain or browse articles and medias available on lets-spain.
Use of lets-spain for any purpose other than booking of a holiday rental home or browsing lets-spain is strictly prohibited. Content such as articles, videos, photos, descriptions, owner information etc and software and design on lets-spain is copyright protected. Other than personal use, content may not be otherwise used or copied without the prior written approval of lets-spain.
2. Booking a holiday home on lets-spain
On lets-spain the Guest is offered two ways of booking a holiday home and, depending on the chosen home, they will be able to make a payment by bank transfer, credit card (Visa or Mastercard):
The Guest sends an enquiry to the Owner and makes a booking directly with the Owner without lets-spain being involved. The Guest pays the Owner directly and agrees to the Owners rental agreement.
The Guest makes a booking on lets-spain with lets-spain acting as an intermediary between the Guest and the Owner. Guest pays the full rental amount through lets-spain and agrees to the Owner´s rental agreement which is presented to the Guest before a booking is made. The initial booking deposit is 25% of the full price. The security deposit (if owners require one) is a separate amount payable but refundable if the property is left as found.
The general terms and conditions on lets-spain apply in both cases.
lets-spain is not an Owner, rental manager or travel agency, therefore any agreement established to rent a holiday home on lets-spain is always agreed between the Guest and the Owner. To this extent, they both must be at least 18 years of age on the day the holiday home is advertised or booked.
3. Accuracy of information
The updated and precise description of the holiday home, as well as the prices, availability and the pictures, is fully provided by the homeowner. lets-spain.com is constantly making efforts to make sure that the information provided by the homeowner is true, accurate and completely adjusted to reality.
lets-spain is an online platform, relevant licence checks have been made on all properties but we may not have met the owners directly nor personally inspected the properties advertised.
4. Liability
Use of lets-spain indicates that the Guest agrees to release lets-spain from any direct or indirect loss or damage in connection with but not limited to fraud, phishing, any breach of terms and conditions, accidents, strikes, lock-outs or disagreements with the Owner. lets-spain cannot be held responsible for any losses or damages the Guest may experience using lets-spain or staying in any of the holiday homes found or booked via lets-spain.
lets-spain is not obliged to offer any refund or compensation for direct or indirect losses that neither the Guest may have suffered from renting a holiday home on lets-spain nor the Owner may have suffered from renting out a holiday home on lets-spain. lets-spain acts only as intermediary so no rental contract or rental agreement can be made with lets-spain.
lets-spain may contain links to third-party websites or resources. By using lets-spain both the Guest and the Owner acknowledge and agree that lets-spain is not responsible or liable neither for the availability or accuracy of such websites or resources; nor the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by lets-spain of such websites or resources or the content, products, or services available from such websites or resources.
lets-spain cannot be held liable to the Owner for any fraudulent, consequential, or indirect damages, including lost profits, however caused, on any theory of liability. The Owner is responsible for any loss a Guest may experience if the Owner’s email account is hacked or maliciously manipulated in any way. If the Owner is a victim of fraud or phishing or if the Owner cancels a booking, the Owner accepts the obligation to refund the Guest the full amount paid, or to offer a matching holiday home with matching rental conditions if not able to fulfill the original booking agreement made between the Owner and the Guest.
5. Personal data protection and privacy
When using lets-spain, some personal information shall be saved in our database. Personal data protection and cookies policy is explained with detailed in our Privacy Policy.
6. Miscellaneous
The original English version of the terms and conditions and privacy policy, can be translated into other languages. The translated version is a courtesy and office translation only and no rights can be derived from the translated versions. In the event of a dispute about the contents or interpretation of the said documents, or inconsistency or discrepancy between the English version and any other language version of any of the said documents, the English language version to the extent permitted by law shall apply, prevail and be conclusive.
If any provision of either these terms and conditions or the advertisement agreement and rental agreement is or becomes invalid, unenforceable or non-binding, the other provisions shall still remain in force.
7. Legal jurisdiction
Users have access to the EU online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show¬lng=ES
Terms and conditions for Owners on lets-spain
In addition to the above terms, the following terms shall apply to the Owners.
8. Copyright
The Owner guarantees that he owns the copyright in the photographic and textual material supplied to lets-spain (hereinafter referred to as “the material”), or is authorized by the owner of the copyright to grant lets-spain permission to use the material. The Owner understands that photographic or textual material from any part of lets-spain may not be reproduced without permission from the copyright owner.
The Owner grants lets-spain a perpetual, royalty-free licence to use the material for promotional purposes. The Owner unconditionally indemnifies lets-spain immediately on demand against any cost, loss, or liability (including legal representation costs) which lets-spain may incur by any breach of copyright from use of the material.
9. Design and layout
lets-spain cannot be held responsible for any loss, or damage, resulting from the design of layouts, or changes made to the photographs and text submitted by the Owner. lets-spain reserves the right to set the final design layout of a holiday home advert on lets-spain, including the right to edit text, or amend layouts or photographs. lets-spain also reserves the right to amend and edit text data entered on the online database of the Owner.
10. Accuracy of information
lets-spain reserves the right to refuse any advertisement on any lets-spain website where the content fails to meet minimum requirements which are stated by lets-spain.
11. Rating System
lets-spain reserves the right to implement a rating system intended for Guests, in which they may assess the conditions and quality of holiday homes and Owners. This valuation would be totally free and lets-spain cannot be made responsible for disclaims arising from the feedback, comments and suggestions made by any Guest.
12. Advertising
lets-spain reserves the right to insert advertising, or announcements referred to any sort of content in its website, including advertising related to other similar holiday homes. lets-spain declares that the use of this service is totally discretional, and Owners waive to file any damages claim, or other complaints or claims relating to any advertise published in the website.
13. Multiple properties
A holiday home on lets-spain belongs to one holiday unit, not multiple units, nor should be represented as an example of holiday homes. Only one unit should be represented in a holiday home unless prior permission has been given. lets-spain reserves the right to amend any holiday homes not in accordance with this policy.
14. Termination of an advert
If lets-spain receives complaints from Guests about a specific information on lets-spain, that is misrepresenting a holiday home, or its surroundings, or if lets-spain repeatedly receive complaints about an Owner, or the Owner have materially breached terms and conditions, or the Owner have behaved with misconduct or delivered inaccurate, fraudulent, outdated or incomplete information during the account registration, or violated applicable laws, regulations or third party rights, or if lets-spain believes in bona fide that such action is reasonably necessary to protect the safety or property of other Owners or Guests then lets-spain reserves the right to remove the holiday home from the website and disable the account without notice, and retain payment.
If an Owner attempts to enter unsuitable material into the database, or repeatedly misuses the online system, lets-spain reserves the right to reject any Owner or holiday home and will not be liable for any expense caused.
Otherwise, an Owner may remove the holiday home from lets-spain at any time. However the Owner must honor all current and future booking agreements made with Guests. lets-spain does not offer refunds for holiday homes taken offline by the Owner or lets-spain.
15. Contact
To maintain a constant high level of service, lets-spain requires all Owners to be available to respond quickly to enquiries and bookings by email. lets-spain reserves the right to suspend holiday home adverts of Owners who are unavailable for more than 24 hours.
16. External links
Links from a holiday home to any website or email address other than lets-spain are only accepted if a link is sent back to lets-spain from the Owner’s website or blog or similar. If an Owner adds a link or email address or company name without consent, re-adds a link or email address or company name after removal or removes reciprocated links from their advert on lets-spain, lets-spain reserves the right to remove the holiday home without refund.
17. Payment policy
Online credit card payments are processed through a third party payment provider over a fully encrypted SSL secure line. Cash payments are not accepted. Payments to owners are subject to third party payment fees. (See Paypal or Stripe website for fees)
Payments made through lets-spain are done via third party secure certified payment provider and lets-spain does not store the full credit card details and is not liable for errors or losses on payments or money transfers.(See Paypal or Stripe website for fees)
18. Refund policy on the advertisement
lets-spain provides an advertising service rather than a physical product. No trial periods are offered, nor do lets-spain offer a refund or compensation for adverts which are expired or unexpired. lets-spain does not give any refund or compensation if the Owner experiences any losses such as bookings, money, damages or similar relation to any booking of the Owner´s holiday home.
19. Modifications to pricing and conditions
lets-spain reserves the right to change the prices and conditions to services offered by lets-spain without notice. Changes to prices will be applicable immediately and Owners will be notified via the website.
20. Documentation
In most cases lets-spain requires Owners to supply proof of ownership of their property in form of a title deed, utility bill or similar. If lets-spain does not receive sufficient documentation, lets-spain can reject approval of the Owner and the holiday home, and an advert for the holiday home on lets-spain will be rejected.
21. Legalised holiday homes
In some regions the Spanish authorities require by law that Owners obtain a license to rent out a holiday home legally. In these regions, lets-spain can only approve and advertise a holiday home if the Owner presents a valid license number for the holiday home. You must provide us with your updated number after the first application has expired.
22. Additional conditions
On lets-spain the Owner can advertise a holiday home in different ways. Upon creating the advertisement the Owner will be prompted to accept the conditions that apply to that particular advertising form.
lets-spain reserves the right, at its sole discretion, to modify the website, services or to modify this Terms, including the rental share, at any time and without prior notice. If lets-spain modifies this terms and conditions, these modifications will be posted on www.lets-spain.com. By continuing to access or use the website or services after lets-spain has posted a modification, Owners and Guests shall indicate their acceptance to be bound by the modified Terms.
Until replaced or updated these terms are legally binding.
